Facilitating the Golden Rule on Public Transit

This is part two of two on “Getting Comfortable on the Train.”

On Wednesday I showed one of the common ways riders can violate the Golden Rule on a train. Is the rider always at fault though? Is public transit ever designed with the rider in mind?

What if the train seats were designed to facilitate the Golden Rule, encouraging comfort and consideration for your fellow riders?

What can public transit designers do to design seats and spaces which are comfortable for people? How can they reduce the impact of unanticipated positions like the fetus?

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Getting Comfortable on the Train and the Golden Rule

This is part one of two on “Getting Comfortable on the Train.” Return on Saturday for my solutions. Riding public transportation is always encouraged, but transit designers and riders often overlook the Golden Rule. Nearly everyone values privacy and control when traveling. Car manufacturers know this so they advertise quiet, private experiences. I’d love my…

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Why Quiet Commuter Rail Cars Are Not Really Quiet

Mobile phones invaded cultures around the world some time ago, yet we are still working on the culturally acceptable way to use mobile phones. In the US at least, talking on phones in close quarters seem to rile people because there is something inherently different about two people talking to each other, when one of…

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7 More Ways to Use the Golden Rule on a Plane: Before and After the Ride

When I travel, I think of the Golden Rule even more than usual because I bump into (literally) so many people in tight situations. Air travel can be exciting and fun if you approach it with the right attitude and act with the Golden Rule in mind. While a Zen approach can be helpful, I…

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On Stopping in Manila

My upcoming trip to Manila reminds me of a flight a friend took once from Singapore to the US. The flight was going well until an elderly lady began to complain of pain, perhaps heart trouble. After evaluating her, the flight crew and doctor decided to stop in Manila to allow her to disembark for…

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How to Use the Golden Rule to Get What You Both Want

Be the change you want to see in others. – Mahatma Gandhi I only internalized this quote from Gandhi last year. A colleague asked a senior executive to force the team in London to help him make a sale. The London team wouldn’t respond to his requests for information. My colleague made the complaint that…

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Golden Rule Design and My Coffee Maker

If you build the Golden Rule into your design process, you will always design something that your target customer loves. I am in a love-hate relationship with my coffee maker. Let’s find out why. Here’s my Breville You Brew Coffee Maker. I love this device and I hate it. It is simple, elegant, and terribly complicated…

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Great Dental Care Using the Golden Rule

Stoneham is a unique, customer friendly town. I say this because the two times I’ve been there, I enjoyed it. The town is modern, yet retains a quaint feel. It is full of all the restaurants I would want along with real grocery stores. And I had two Golden Rule experiences in one hour. I…

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7 Ways to Use the Golden Rule When on an Airplane

After a few years of heavy business travel, I became a bit of a curmudgeon as a traveler. (I do realize it’s not all about me!) Neither is it all about you! Nor is it about those other people on the plane or in the airport. Let’s explore how the Golden Rule can be applied…

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How Not to Renew Clients

When I work with clients on behalf of a firm or on my own, I always want the client to feel cared for and that I have been honest with them. Part of that approach means having a renewal or upsell conversation. My typical approach is to call the client outside of any contract renewal…

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3 Ways to Use the Golden Rule for Email Marketing

For the New Year, let’s promise to honor email and privacy communications preferences. Apart from Spammers, Scammers, and Crackers, most marketers want to make sure their email reputation is intact. Recently Return Path offered excellent best practices for treating your subscribers well. Rather than just comply with the law, why not get it right from…

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