This is the second post in the series My Journey to the Golden Rule. Within a day or two at college, I found my way to the computer lab and applied for a job. My prior experience and helpful attitude must have helped me get the job, which paid less than I was getting in my home…
My Journey to the Golden Rule
This is the first in a series of posts on my journey to the Golden Rule. Now that you know a bit about me, perhaps I should share more about how I came to believe the Golden Rule is the key to business success. Back in the day, when computers were still running MS-DOS+Windows and Apple was on…
One Dollar for a Quarter
I was walking down the street the other day, when a man asked for a quarter. I nearly said, “No,” when he explained he needed a quarter for the meter. Any number of quarters he said, since he needed to avoid a $50 ticket. I happened to have one quarter (usually I have none), so…
Cathay Pacific and the Last Mile of Service
Recently I flew Cathay Pacific on four separate flights. Overall, I would say the experience was good, but not great. Cathay did manage to surprise and delight me, yet they also managed to frustrate and irritate me. There is a complete disconnect between their messaging and service delivery. Golden Rule Service says a company should…
Facilitating the Golden Rule on Public Transit
This is part two of two on “Getting Comfortable on the Train.” On Wednesday I showed one of the common ways riders can violate the Golden Rule on a train. Is the rider always at fault though? Is public transit ever designed with the rider in mind? What if the train seats were designed to…
Getting Comfortable on the Train and the Golden Rule
This is part one of two on “Getting Comfortable on the Train.” Return on Saturday for my solutions. Riding public transportation is always encouraged, but transit designers and riders often overlook the Golden Rule. Nearly everyone values privacy and control when traveling. Car manufacturers know this so they advertise quiet, private experiences. I’d love my…
Why Quiet Commuter Rail Cars Are Not Really Quiet
Mobile phones invaded cultures around the world some time ago, yet we are still working on the culturally acceptable way to use mobile phones. In the US at least, talking on phones in close quarters seem to rile people because there is something inherently different about two people talking to each other, when one of…
7 More Ways to Use the Golden Rule on a Plane: Before and After the Ride
When I travel, I think of the Golden Rule even more than usual because I bump into (literally) so many people in tight situations. Air travel can be exciting and fun if you approach it with the right attitude and act with the Golden Rule in mind. While a Zen approach can be helpful, I…
On Stopping in Manila
My upcoming trip to Manila reminds me of a flight a friend took once from Singapore to the US. The flight was going well until an elderly lady began to complain of pain, perhaps heart trouble. After evaluating her, the flight crew and doctor decided to stop in Manila to allow her to disembark for…
How to Use the Golden Rule to Get What You Both Want
Be the change you want to see in others. – Mahatma Gandhi I only internalized this quote from Gandhi last year. A colleague asked a senior executive to force the team in London to help him make a sale. The London team wouldn’t respond to his requests for information. My colleague made the complaint that…
